Terms & Conditions
Terms & Conditions Information
Last Updated: September 8, 2026
Welcome to TandJ Optics. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read these terms carefully before using our website, products, or services.
If you do not agree with any part of these Terms & Conditions, please do not use this website.
1. About TandJ Optics
TandJ Optics provides optical products and related services, which may include prescription eyewear, spectacle frames, lenses, sunglasses, contact lenses, eye-care products, and other optical services.
The information, products, and services displayed on this website are intended for general customer information and purchasing/enquiry purposes.
2. Use of Our Website
By using this website, you agree that:
You will use the website only for lawful purposes.
You will provide accurate and complete information when submitting an enquiry or placing an order.
You will not attempt to interfere with, damage, or gain unauthorized access to the website.
You will not copy, reproduce, modify, distribute, or commercially exploit website content without prior written permission from TandJ Optics.
You are responsible for maintaining the confidentiality of any information or account details associated with your use of the website.
TandJ Optics reserves the right to restrict or terminate access to the website if these terms are violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate and up to date.
However:
Product colours and appearance may vary slightly depending on your device or screen settings.
Product images may be for illustrative purposes.
Availability of products may change without prior notice.
Product specifications, brands, models, and prices may be updated or discontinued at any time.
TandJ Optics does not guarantee that every product displayed online will always be available.
4. Prescription Eyewear
Prescription eyewear should be made according to a valid and accurate prescription provided by the customer or an eye-care professional.
Customers are responsible for providing correct prescription details, including power, pupillary distance (PD), lens requirements, and other relevant information where applicable.
TandJ Optics is not responsible for errors resulting from incorrect information supplied by the customer.
For your safety and proper eye care, we recommend consulting a qualified eye-care professional for eye examinations and prescription requirements.
5. Contact Lenses
Contact lenses should only be used according to the instructions of a qualified eye-care professional and the manufacturer’s guidelines.
Customers are responsible for providing accurate prescription and fitting information where required.
TandJ Optics is not responsible for problems resulting from:
Incorrect use of contact lenses
Failure to follow cleaning or storage instructions
Using expired or damaged lenses
Sharing contact lenses with another person
Using lenses without appropriate professional guidance
If you experience eye pain, redness, irritation, blurred vision, or other unusual symptoms, discontinue use and consult an eye-care professional promptly.
6. Orders and Enquiries
Submitting an enquiry or order through the website does not necessarily constitute acceptance of the order.
TandJ Optics may contact you to confirm product availability, prescription details, pricing, delivery information, or other order-related information.
We reserve the right to refuse or cancel an order where:
The product is unavailable.
Incorrect pricing or product information was displayed.
Incorrect customer information was provided.
The order appears fraudulent or unauthorized.
There is an issue with prescription or product specifications.
Any other legitimate operational reason prevents fulfilment of the order.
If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.
7. Prices and Payments
All prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, or other fees may be added where applicable.
Customers agree to provide valid payment and billing information when required.
TandJ Optics is not responsible for payment failures caused by banks, payment gateways, internet service providers, or other third-party services.
8. Delivery
Where delivery services are offered, estimated delivery times are provided for general guidance only.
Delivery may be delayed due to circumstances beyond our reasonable control, including:
Courier delays
Weather conditions
Transportation issues
Public holidays
Incorrect or incomplete delivery information
Events beyond our control
Customers are responsible for providing accurate delivery details.
9. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to TandJ Optics’ applicable return and refund policy.
Certain products, particularly customised prescription eyewear, personalised products, and opened contact lenses, may not be eligible for return or exchange except where required by applicable law or where the product is defective.
Customers should inspect products upon delivery and contact TandJ Optics as soon as possible if a product is damaged, defective, incorrect, or incomplete.
Any return or exchange must meet the conditions specified in the applicable return policy.
10. Warranty
Where a product is covered by a manufacturer’s or TandJ Optics’ warranty, the warranty will be subject to its specific terms and conditions.
Warranty coverage may not apply to damage caused by:
Accidental breakage
Misuse or negligence
Normal wear and tear
Improper cleaning or maintenance
Unauthorized repairs or modifications
Damage caused by chemicals, heat, or other external factors
11. Website Content and Intellectual Property
All content available on this website, including but not limited to:
Logos
Brand names
Text
Images
Graphics
Product descriptions
Website design
Videos
Icons
Other materials
is owned by or licensed to TandJ Optics or the respective rights holders.
You may not reproduce, copy, modify, distribute, publish, or commercially use any website content without prior written permission.
All third-party trademarks and brand names remain the property of their respective owners.
12. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. TandJ Optics does not control and is not responsible for the content, availability, privacy practices, security, or policies of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
13. Privacy
Your use of this website may involve the collection and processing of personal information.
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
14. Medical Disclaimer
Information available on this website is provided for general informational purposes and should not be considered a substitute for professional medical or eye-care advice.
TandJ Optics does not guarantee that information available on the website is suitable for every individual.
For diagnosis, treatment, prescription changes, eye conditions, or other medical concerns, please consult a qualified eye-care professional.
15. Limitation of Liability
To the maximum extent permitted by applicable law, TandJ Optics shall not be liable for any indirect, incidental, consequential, or special loss arising from the use of the website, products, or services.
TandJ Optics shall not be responsible for losses caused by circumstances outside our reasonable control, including technical failures, internet interruptions, third-party service failures, courier delays, or unauthorized access beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend, modify, update, or discontinue any part of the website without prior notice.
17. Changes to These Terms
TandJ Optics reserves the right to update or modify these Terms & Conditions at any time.
Any changes will become effective when the updated Terms & Conditions are published on this page.
Your continued use of the website after changes are published constitutes acceptance of the revised terms.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or the use of our website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over TandJ Optics’ place of business, subject to applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, our products, services, orders, or policies, please contact TandJ Optics through the contact details provided on our website.